Privacy Policy

Effective Date: October 2024

Frank Building Supplies (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in any other way.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Place an order

• Request a quote

• Sign up for our newsletter or marketing materials

• Contact us through our website or by phone/email

This information may include:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely through third-party providers)

• Business name (if applicable)

We may also collect non-personal data such as browser type, IP address, and site usage data through cookies or analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Fulfill orders and deliver products

• Provide quotes and respond to inquiries

• Communicate with you regarding your purchases or service requests

• Improve our website and customer experience

• Send marketing communications (you may opt out at any time)

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

• Service providers that assist with order processing, payment, shipping, and email communication

• Government or legal authorities, when required by law

All third parties are required to use your information only for the purposes specified by us and in accordance with applicable privacy laws.

4. Cookies & Tracking

Our website may use cookies or similar technologies to improve your browsing experience, analyze website traffic, and deliver personalized content. You may disable cookies through your browser settings, but this may impact some site functionality.

5. Data Security

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, or disclosure. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information

• Opt out of marketing communications

• Request information on how your data is used

To make a request, please contact us at the information below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

ADDRESS: 18 Grenfell Crescent, Nepean, ON K2G 0G2
PHONE: 613-225-9700
EMAIL: info@frankbuildingsupplies.com