Support & FAQ

Listed below are some of the most frequently asked questions here at Frank's Building Supply. We hope that you find what you are looking for in brief. If not, please don't hesitate to call our customer service line at 613-225-9700 and directly speak to one of our staff. We will answer your question and hopefully see you soon!


How do I get a quote?

The staff at Frank's is as enthusiastic towards your build as much as you are.If you provide the details to our estimators by way of architectural plans we can do a "take off" for proper dimensions of the project. Remember that every home is unique. The estimated cost will depend greatly uopn some of these factors:

1. The design and specifications - the kind, amount, and quality of the products to be included in your project such as type of wood etc.
2. The prices you are able to negotiate for the labor and materials to be used in the project.
3. How long it takes to complete the project.
4. How successful you are in ordering the correct amounts of materials.


How long does it take for manufacturing of custom stairs?

Again, depending on the nature of the project, the time of manufacture can vary. Usually, this time frame is very short. We depend upon the delivery of our suppliers, and also the market. Occasionally we see a dip in the availability of supply. Availability is hinged on the market. If the demand for wood increases due to a natural disaster in North America, it can take up to week longer to have the supply delivered to us.


Does Frank's Building Supplies deliver?

Yes. Delivery service is offered to those clients who require it. We can schedule and arrange to drop off your goods. Just speak to one of our customer representatives to arrange this service when placing your order.